Soporte para tu flujo de trabajo soberano.

Cómo funciona el soporte

El soporte en InfoPeak se basa en canales oficiales y procesos documentados - para una orientación técnica coherente y auditable.

Para configuración y cuenta: usa el soporte general. Para informes de vulnerabilidades: usa el canal de seguridad dedicado.

Alcance por canal

• Soporte general: configuración, cuenta y orientación del producto.
• Informes de seguridad: divulgación de vulnerabilidades y comunicación relacionada con incidentes.
• Referencias de política: privacidad, condiciones y portabilidad de datos.

InfoPeak account deletion

If you use an InfoPeak app (for example Mail, Authenticator, Drive, or VPN) and want your account and associated data deleted, send a request to support@infopeak.io.

How to request deletion

1. Send an email from your registered account email address to support@infopeak.io.
2. Use subject: Account Deletion Request - InfoPeak.
3. Include your InfoPeak account email and confirmation that you want permanent deletion.

What will be deleted

• Account profile data (for example name and login identifiers).
• Content you have stored across the InfoPeak services you use (for example mailbox content, synced two-factor codes, and files).
• Contacts, calendar records, and other account-linked service data.

Retention period and exceptions

• Deletion requests are processed within 30 days.
• Security and abuse-prevention logs may be retained for up to 30 days.
• Limited data may be retained longer where required by applicable law (for example accounting and legal obligations).