Customer Support
Support for your sovereign workflow.
Get practical help, policy references, and direct support channels. All links point to official InfoPeak resources.
How support works
Support at InfoPeak is structured around official channels and documented processes. This keeps technical guidance consistent and auditable.
For product setup and account questions, use standard support. For vulnerability reporting, use the dedicated security channel.
Scope by channel
- General support: setup, account and product guidance.
- Security reports: vulnerability disclosure and incident-related communication.
- Policy references: privacy, terms, and data portability documentation.
Reference resources
Contact Support
Use the official support contact page and channels.
Privacy Policy
What we collect, what we do not collect, and why.
Terms of Service
Service terms, responsibilities, and account conditions.
Pricing
Plan details, feature differences, and billing overview.
Insights
Product and infrastructure updates from InfoPeak.
Common support questions
Where should I start if I need setup help?
Start with Connect. It contains the official setup path for WebDAV access and device onboarding.
How do I report a security issue?
Use security@infopeak.io for vulnerability reports and follow the Security Policy process.
How fast does InfoPeak respond?
For general support, we aim to respond within 48 hours. Security reports follow the timeline described in the Security Policy.