Support til din suveræne arbejdsgang.

Sådan fungerer support

Support hos InfoPeak er bygget omkring officielle kanaler og dokumenterede processer - for ensartet og revisbar teknisk vejledning.

Til opsætning og konto: brug almindelig support. Til sårbarhedsrapportering: brug den dedikerede sikkerhedskanal.

Omfang pr. kanal

• Generel support: opsætning, konto og produktvejledning.
• Sikkerhedsrapporter: offentliggørelse af sårbarheder og hændelsesrelateret kommunikation.
• Politikhenvisninger: privatliv, vilkår og dataportabilitet.

InfoPeak account deletion

If you use an InfoPeak app (for example Mail, Authenticator, Drive, or VPN) and want your account and associated data deleted, send a request to support@infopeak.io.

How to request deletion

1. Send an email from your registered account email address to support@infopeak.io.
2. Use subject: Account Deletion Request - InfoPeak.
3. Include your InfoPeak account email and confirmation that you want permanent deletion.

What will be deleted

• Account profile data (for example name and login identifiers).
• Content you have stored across the InfoPeak services you use (for example mailbox content, synced two-factor codes, and files).
• Contacts, calendar records, and other account-linked service data.

Retention period and exceptions

• Deletion requests are processed within 30 days.
• Security and abuse-prevention logs may be retained for up to 30 days.
• Limited data may be retained longer where required by applicable law (for example accounting and legal obligations).